Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How long does shipping take for fresh coffee beans?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed within 24 hours and delivered within 3-5 business days depending on your location.
Do you offer a subscription service?
Yes! You can sign up for 'The Brew Club' to receive your favorite blends monthly or bi-monthly at a 15% discount. You can pause or cancel your subscription at any time through your account settings.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns on coffee or tea. However, if your order is damaged or you are unsatisfied with the quality, please contact us within 14 days for a replacement or refund.
Are your products ethically sourced?
Absolutely. We work directly with Fair Trade certified farms and cooperatives to ensure that our farmers are paid fairly and that all crops are grown using sustainable agricultural practices.
Do you provide grind options for different brewing methods?
Yes, we offer whole bean, coarse grind (for French Press), medium grind (for Drip), and fine grind (for Espresso). You can select your preferred grind on the product page before adding it to your cart.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.